Frequently Asked Questions
Everything you need to know about your Ashimary Hair experience.
What is the quality of Ashimary Hair products?
We specialize in 100% virgin human hair. Our products are ethically sourced, tangle-free, and can be dyed, bleached, or heat-styled just like your natural hair.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping may take 5-10 business days depending on the destination.
Can I return or exchange my order?
Yes, we offer a 30-day return policy. Items must be in their original, unused condition with all tags and lace intact to qualify for a full refund or exchange.
How do I maintain my human hair wig?
To ensure longevity, wash your wig with sulfate-free shampoo, use a wide-tooth comb, and store it on a wig stand when not in use. Avoid excessive heat and keep the lace clean.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options like Klarna and Afterpay for your convenience.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.